Best Web Design Practices

Web Designers with Good Ethics and Professional Customer Service
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  • Mixed Media Review – 2 Thumbs Up (Best Overall)

    Posted on April 7th, 2009 Tara Wilson 21 comments

    We have had several companies’ setup websites for us, but by far Mixed Media has been the best. The design went smooth, and the Mixed Media team did a great job in hearing what we wanted, and worked magic. Everyone took the site as serious as we did. The site ended up great, and we could not be happier. By far the best Web Design Company around in price, design and service. In a scale from 1 to 10, they have to get a 15. Located in the US all of their designers and coders are local and college trained.

    From the first phone call through the last there has been attention to detail, suggestions and help and, more important, delivery. Great young people to work with. I enjoyed my contact with Brian Montgomery and recommend him as a highly competent, knowledgeable and fun guy, I am 38 he is 30 yet we are on the same wave length.

    This project was an extreme makeover of our existing websites. Every step of the way was fun and worry free. The project manager Ben was outstanding to work with! He was fun and very understanding in what we wanted to see as our final product. The feedback we have received from those who gave us their opinion before we gave the final seal of approval all agreed that the site was beautiful, easy on the eyes, easy to navigate and very professionally laid out.

    I highly recommend Mixed Media as your go to guys for all your web needs, wether your a small or big biz these guys are the ticket!!

    100% money back guarantee!

    See there site here: http://mixedpro.com

    see thier portfolio here: http://mixedpro.com/portfolio

    Heres there quote form but I suggest just giving them a call: http://mixedpro.com/getquote

    Phone: 714.277.4597

    thanks again Mixed Media for a fantastic 6 years!

    ——————————————————————————————–

    Update March 5th 2012:

    Hey people and fans of this amazing team, I wanted to update you on my most recent experience with EXM Media. I hired them in Janurary to build my latest site, a content aggregation news site that I wont advertise just yet because I’m waiting to get more content providers. The site looks and works amazing and I was pleasently surprised to find their newest CMS robust and easy to use while bringing a level of SEO rivaled by even my current blog CMS (wordpress) when it comes to custom sites, so far Ark 3.5 has become my favorite and its because they customized it to fit my needs.

    Fantastic company, since their merge with Mixed Media their team has expanded to include a printing aspect and writing department (much needed) there customer service and communication has never been higher, my new rep is easy to talk to and very knowledgeable. You can always get a hold of someone and my rep is always giving me free advise and tips to increase my online revenue.

    Call them first and save money and calories!

  • Blue Fountain Media — High Priced, Good All Inclusive

    Posted on September 14th, 2011 Tara Wilson No comments

    Hey Everybody! As promised, here is a review on Blue Fountain Media! www.bluefountainmedia.com

    After doing research on this web design and marketing firm in New York, I’ve decided they are a strong company and perfect for a company with deep pockets looking for a Website and long term, high powered SEO package.

    For this review I elicited the help of a good friend of mine. We’ll call him Dave and save his anonymity. For the sake of this review, Dave posed as a machine parts company looking to build a website from scratch. BFM was quick to respond to his query and, according to Dave, has a first class approach when it comes to soliciting the customer. After submitting his email request for a quote, he received an immediate reply email with a link to a video that showed him how to increase his bottom line. I saw the video and it was very clever. It showed Dave a conversion optimization video on how he could improve his online visibility.

    Dave’s first conversation with his Salesman was very positive. He answered Dave’s questions and talked about his site and what he wanted to do. Up until this point, Dave was very happy with his experience. Dave then asked for an estimate, but the salesman said they didn’t provide estimates unless he agreed to sign a letter stating his intent and seriousness to have a website developed.

    “I would have walked away at this point,” said Dave. “But because this was more for Tara’s research, I signed the document. I see why they do this. They don’t want to waste time on people who aren’t serious; however, some people are leery to sign documents before they even know a price.”

    The letter was harmless. It asked a little more information about Dave that BFM wanted to collect and then he was able to get the official proposal. The proposal was clean and although Dave hadn’t asked for it, he received both a proposal for his website a push to also do his SEO.

    What was the results? A whopping 10K for the website with a cool 4K down. Not a bad price for mid-level company with deep pockets. But for the new business owner trying to get a quality site without spending a small fortune, Dave would have to pass.

    Overall though, I have to give BFM high marks.

    “If I really had a parts company that was making $500K a year, I would have had no problem hiring Blue Fountain,” said Dave. “I got the feeling that the more packages I added to my tab, the better the price would have been, but it was still too high for an informational/service-based website.”

    I have visited several of the websites they built and they are quality sites. The Design is good, the programming is solid, and I like Dave would hire BFM if I could afford their website and SEO packages together.

    Pros:

    Good customer service and a solid media company that will do quality work on your website. Crisp clean designs and definitely custom all the way. Good price for mid-level companies.

    Cons:

    Can put off new customers with the upfront agreement, and is on the expensive side for small business websites.

    Websites you can check out from BFM

    http://www.pg.com

    http://www.petco.com/

  • Wieden+Kennedy Review – 2 Thumbs Up!!

    Posted on August 10th, 2011 Tara Wilson No comments

    Hey Everybody!

    Some great news here for design reviews because as of late it seems all my reviews are mean but today I’m happy to annouce an amazing company who if you have not heard of them before you should check them out!

     Wieden+Kennedy
    http://www.wk.com

    Customer Service:         9 / 10 (Fantastic)
    Web Design:                      10 / 10 (Great Design)
    Web Development:        7 / 10 (a lot of Flash)
    Project Management:     8 / 10 (Large and in Charge)

    Here are a few of the amazing reviews sent in:

    ———————————————————————————–

    I like this place. There is a giant wooden beaver in the lobby. And a bird’s nest that you can sit in on the upper floor while you have your deeply creative thoughts about how to encourage more people to use Old Spice on their unmentionables.

    They also throw a very nice party and everyone there, in spite of the extremely fancy, way fancier than you, setting is really nice and welcoming.

    They also make very amusing and sometimes provocative commercials. I suppose if there’s a shame in all of it, it’s that so much awesome creative energy, incredible design, significant storytelling and skillful, graceful work ends up in a stick of deodorant. On the other hand, it’s not much fun to smell other people’s armpits. So as far as missions go, that’s not a bad one.

    Hooray for advertising. Hooray.

    ————————————————————————

    I mean – c’mon.. who hasnt heard of Wieden + Kennedy? Nike has  set standards for international advertising and WK is the powerhouse that created all Nike ads since they were born at the University of Oregon campus.

    W+K has offices in London, NY, Amsterdam and Tokyo. All Honda, ESPN and MIller ads are made in the Portland headquarters. The agency is known for its creativity and passion for innovation. Ad Age ranked W+K as the world’s best agency for almost 15 years in a row.

    Not just advertising, but talk about architecture. The W+K team turned a huge warehouse building in NW Portland from an ice-storage to the coolest agency buildings ever. Check out the photos. The agency has a mandatory happy hour and dj’s spinning sweet melodies starting Friday 4pm. What a kickass place to work!

     

  • Olive Street Digital Review – Coming Soon….

    Posted on July 12th, 2011 Tara Wilson No comments

    Next Up: http://www.olivestreetdigital.com 

    OK People this one is a smaller shop in Orange County and a referral from one of our fellow web wanderers, Kim from San Diego wants us to get some reviews and insight into this interesting, artistic boutique near the heart of Orange.

    If you have them then send them in with full names and contact info so I can follow up if I need to: tara@bestwebdesignpractices.com

    If I don’t get reviews then I will contact the company and send them one of my smaller projects (if the price is right) and try the direct approach.

    If your the company owner and want to set up a interview then please by all means email me and we will setup a good time.

    Good Luck Olive Steet!

  • RiaEnjolie.com Review – Basic Websites Only!

    Posted on April 20th, 2011 Tara Wilson 5 comments

    UPDATE 05/22/12

    Hey everyone I have an official rating for RiaEnjolie.com and its not good, I did a very long investigation and I did not want to throw anyone under the bus but it looks like they use a template software to build websites and in some cases this is fine and will work for you but if you are planning on doing eCommerce, social, or anything outside the “norm” then I would stay away from RiaEnjolie.com because they do not have the ability to deliver on promises outside of basic web design.

    ————————————————————————————————————-

    Original Post:

    We’ve been getting some comments and emails about www.riaenjolie.com and I will be doing a proper investigation to give you a rock solid review.

    So far were looking at mixed comments and I will personally be ordering a small website from www.riaenjolie.com to see first hand how the company handles it self.

    I hope that its another company I can add to my list of top ten designers because I still need 3 more!

    Cross your fingers people, so far the price is right but then again so was 123 Triad :(

    UPDATE 07/11/11

    OK I have some reviews, a few failed to leave there name and email so I decided to leave them off, the verdict is not in yet but here is a sneak peak on where it seems to be going:

    Note: Don’t forget to include contact info when you send me a review to tara@bestwebdesignpractices.com

    UPDATE 08/29/11

    Ok everybody, I’ve gathered some research and I think the review below may not be fair, I have yet to be heard back on from the company but do think that maybe the customer below was not fully aware of how web design works and was under a wrong impression on what he would get for such a cheap price.

    —————————————————————————————————————

    I am a novice at web development but have set up several web sites for myself. I wanted a better web site to attract additional customers. I contacted Ria Enjolie and I have been sorry ever since.

    You have never seen high pressure until you speak with the first line sales person. Promise you the moon. Then the backup guy comes on to confirm the promises, his name was Robert Farr (Senior Developer errrr Senior Salesman). One they have your credit card receipt the business changes from New Jersey to someplace in India 8000 miles away.

    I wanted assurance that I could import the site into a program that I was familiar with (Serif Web Page Plus 4)so I could make changes myself and resubmit. My products, Certificates of Deposit, change monthly I make quite a few changes. Well I cannot import my website into Page Plus.

    I have a 6 page website set up to a preset template that show me as a black man selling something to a couple. I am not a bigot it’s just that all of my clients know I am white. I asked for changes to be made to my site but they rarely respond to support tickets. Here I am trying to learn a new web development tool that I don’t want to do.

    I am trying to get my money back but now they don’t return my calls. I figure I am out $500 but I plan to get piece of flesh off of sites like this.

    Thanks,

    Steve W


  • Back to Business…

    Posted on December 9th, 2010 Tara Wilson No comments

    Hey Everybody, I’m so sorry for the delay in reviews I have been SUPER busy but I will be updating the site over the next few months I have HUNDREDS of submitted reviews from all our great subscribers.

    Typical to the Web Design and Graphic Design Media industry out of over 50 web design and media companies only 7 of these companies get 2 thumbs up and 10 others are mixed reviews, the rest are ALL 2 thumbs down which is a bit scary.

    I hope that everybody that reads my blog really (no nonsense) reads the reviews coming from there fellow shoppers and small business.

    Bringing you the real scoop on the best web practices in the business, You will see much more of me in 2011!

    Merry Christmas and a Happy New Year!

  • Ciplex.com Review – Beware, Risky, Caution

    Posted on December 8th, 2010 Tara Wilson 1 comment

    Hey Everybody I’m finally writing a review (sorta) of Ciplex.com

    I’ve gotten seriously mixed reviews and thoughts from allot of customers, most of my readers couldn’t even get through to a sales rep to ask the right questions and just got an automated machine telling them to press extensions but never gives right information.

    I’m not sure of their prices but what I can tell is there customer service is terrible but there design looks top notch, so theres a serious risk involved.

    SO I will list some of the reviews below but first heres a seriously researched quick review of Ciplex.com

    Out of a possible 10 point average: 5/10

    Customer Service:         2 / 10 (Horrible)
    Web Design:                      8 / 10 (Great Design)
    Web Development:        3 / 10 (India Outsourced)
    Project Management:     4 / 10 (Rushed and Impersonal)

    ————————————-

    If negative stars were an option, I would give Ciplex -10
    I cannot even explain what a horrible experience it is working with this company, because they block you at every step of the way instead of helping the development process along.
    The are an LA-based company but outsource all of their work so you can’t get answers in a timely manner.
    The project managers are useless.
    They do not at all live up to any of the promises they make, complete the project on time, or honor the agreed upon terms of their contract.
    Funny, when I have been speaking to people about the horrible process I have been going through with them, I have heard that other people have heard bad things about them and their level of service and unprofessionalism.
    I just wish I would have known before because I could have just set my money on fire and had a better experience and end product.
    We continuously have problems with our site and have had to bring in other programmers to patch things up.
    Our shopping cart function constantly breaks.
    To the owner, please stop contacting me.  It would have been helpful during the process but not now when you are just trying to get a better review.
    - Alex E

    —————–
    This company is the BEST website design company in LA. Seriously, these people know how to create websites, generate traffic and change your business model into a success in ways I could never have imagined. The next time you need an improvement or design for your company’s website  go to Ciplex.
    - Paul R

    —————–

    I’m writing this to let other people know abut Ciplex before they get tangled into a contract.

    I asked Ciplex for a quote on a NPO website. They quickly responded with a professional reply. I was excited to see how wonderful this company was.

    After exchanging several email with one of their agents the agent got angry with me because I wanted a simple website, yet I had a huge budget. He told me that I wasn’t completely explaining what i wanted.(apparently my budget was too high for what i wanted) After trying to explain this, he became very short with me, like he was a teenager that just got their feelings hurt.

    Thankfully, I didn’t end up tangled into a contact with them, this was before a proposal was drawn.

    Watch out when it comes to CIplex.

    Pros: Nice Designs
    Cons: Horrible Staff

    - Bill Shepard

    ——————–

    Great company to go with.

    My company went in to a meeting with Ciplex, explained exactly what we wanted. Not only did they give us what we asked for, but the designers added even more than we expected.

    Pros: Crisp clean designs
    Cons: Can’t think of any

    -Ciplex Customer

    ——————–

  • iNowWeb.com Review – 2 Thumbs Down

    Posted on December 8th, 2010 Tara Wilson 4 comments

    This review comes from 2 different readers that emailed me a few months ago, so far 15 reviews say thumbs down and I’m worried that not enough people are seeing these reviews before calling and having questions answered, please read the review and if this company is not what your looking for or you don’t want to risk it check the Top 10 design firms above.

    I hope this helps you make a decision on who to use for your next web design project:

    —————————
    From:
    Melanie R.
    Whitestone, Queens, NY

    This is a prime example of what is wrong with the web design industry nowadays. I’ve encountered a good deal of crappy service lately, but this was mind-boggling

    I submitted a “request for quote” on a Tuesday, Didn’t hear anything….nothing……Bueller….weekend comes…nothing.
    On Monday, I decide to follow-up with a phone call, which brought me to a live person. The following conversation ensued:

    me: “Hi there. I submitted a request for a quote on Tuesday.”
    person: “I don’t get the requests directly. My boss gives them to me. What kind of project is it?”
    me: ….explained the projects and needs in detail….
    person: “Oh, well we usually don’t do work with existing websites. We prefer to work with sites from scratch. That’s probably why you didn’t hear back with a quote.”
    me: (((shock))) “You mean you weren’t going to reply because I potentially wasn’t a prospective client?”
    person: “pretty much”
    me: “So even though I was waiting for the quote, you just weren’t going to get back to me?”
    person: “probably not.”
    me: “the 2nd question on the quote request asks whether we have a website already. Are you telling me that when the ‘yes’ box is checked, you write these requests off?”
    person: “yep.”
    I can’t make this crap up.
    ——————————-
    From:
    Dan S.
    Los Angeles, CA
    iNowWeb.com has Horrible customer service!
    Worst sales rep I have ever encountered!
    So, I was on the search for a web developer and found http://inowweb.com through google.
    I give them a call and a “Nicole” (not sure if that’s her real name) picks up the phone.
    me: Hello, I would like to speak to someone about creating a website for my company.
    her:  Uh huh, yep, you can speak to me.  We charge $$$ for 100 pictures and $$$ for every 500 pictures after that.
    me: Oh? So the price on creating a website is based on how many pictures your company will be uploading? Strange, I’ve never heard of that before.
    her: yep, can I help you with anything else? Wait.. didn’t you just call me a few minutes ago?
    me: nope
    her: um huh.. ok.. can I help you with anything else?
    me: ok… so, can you tell me a little more about what I get with the package?
    her: I mean, what else do you want to know? It comes with (blah blah blah)
    me: ok, would I be able to get inventory or any other tools included in that price?
    her: tsk you are so annoying! I’ve been working for this company for 3 years and you are the most annoying person I’ve talked to.
    me: ??? I want to speak to your manager!
    and then It goes on for about 10 minutes of her calling me stupid, annoying, loser, fag, nerd and how she would never allow me to speak to her manager.
    It even came to a point where she promised me a free website if I was able to get in contact with her manager.
    Free website or not, I would never work with a company that has such a horrible 3 year old sales rep.
    How in the world has http://inowweb.com managers not noticed?
    ——————————
    Comment Away!!
  • 123Triad Review – 2 Thumbs Down (WORST OVERALL)

    Posted on April 7th, 2009 Tara Wilson 41 comments

    After using this company and having a horrid experiance I have looked into other reviews and have found the same negetive reviews.

    Do not be fooled by there “cheap” prices, the sites they build are cookie cutter templates and lack any search engine visibility.

    123 Triad is a very bad choice for a web design company – probably the worst “company” to have. The prices are too high for what you get and I learned that they take people to court to get their money even if they do not deliver a website! They claim 100% satisfaction and packages from $480 but it is a total lie!!!

    Be careful and DO NOT sign their sneaky contract or any paperwork they send you!!! Once you do, their attitude changes and you will end up calling them daily to get an update. You will be lucky if you get an answer at all because the design team is not even in the US but rather in India. Bad service, horrible attitude and the only thing 123 is interested in is MONEY! $$$$$$ Not designing website or hosting services…ask them for real references to get the story behind this “company”.
    I hope this will save some people from getting hurt by paying 123 Triad money and end up with NOTHING but a law suite from the owner! I highly do not recommend this company to consumers and people, especially outside NC since they are based in Raleigh.

    Do your homework and be very careful. Good luck!

     

  • Effective Webdesign

    Posted on April 7th, 2009 Tara Wilson No comments

    The Basics

    Before starting on how to design a website effectively, how about clearing some basic web design concepts? Designing Effectively

    Now that you know what web design and related terms mean, lets get down to the real thing: Designing Effectively How to balance artistic design with practicality and functionality.

    Use of graphics and content

    Unless your website is all about graphics, how to make them, edit them or just a bunch of links to graphics websites, I suggest you use graphics sparingly, especially the flashing, twirling kind. They not only detract readers from the content, but they also take ages to load. You do not want your readers to leave your website because your graphically attractive page does not seem to load fast enough. Then again, too much text is boring. So mix and match the graphics and text on your page, having enough white space so that the page is not plain annoying.

    Layout and design

    While designing, keep in mind that poor layout and design will make your pages unreadable and difficult to keep your visitors on your website for long. Some of the things that make a poor design and layout:

    1. Text that is too small to read
    2. Color combinations of text and background that make the text hard to read
    3. Large graphic files that take forever to load
    4. Multiple things that blink
    5. Unclear navigation; over complex navigation
    6. Paragraphs of type in all caps, bold, and italic all at once
    7. Graphics that don’t fit on the screen (assuming a screen of 640×460 pixels)
    8. Animations that never stop
    9. Complicated frames, too many frames, unnecessary scroll bars in frames
    10. Cluttered, not enough alignment of elements

    Some of the things that make a webpage stand out from the crowd:

    1. Stay away from bad design features listed above.
    2. Background does not interrupt the text
    3. Navigation buttons and bars are easy to understand and use
    4. Good use of graphic elements (photos, subheads, pull quotes) to break up large areas of text
    5. A large site has an index or site map
    6. Link colors coordinate with page color
    7. Every graphic link has a matching text link
    8. Animated graphics turn off by themselves
    9. Pages download quickly
    10. All pages have the immediate visual impact within 640 x 460 pixels

    Planning

    Most of the time, all it takes to design your website effectively is a little planning. When designing a website, it needs to be clean, uncluttered, attractive and easy for users to read and find what they need. Begin with a webdesign plan:

    1. what colors do you want to use?
    2. Are these colors complimentary?
    3. What items – text, images, data – do you want to put in your pages?
    4. What layout do you want? Look at other websites and then decide.

    Follow the above steps to get a website that speaks for itself and your business. You can always contact me for suggestions and webdesign projects.